At MarComet we believe the internet has changed the way the world does business, and Marketing Services are no exception. While many business people enjoy the benefits of the internet, automation regarding servicing your franchisees can be quite a different story.

Customer Service and MarComet's eSuite System…the first major ingredient for success

MarComet was founded based on years of experience servicing the marketing needs of small to mid sized clients through both one-on-one personal service teams as well as client servicing systems and interfaces for better account management overall. Our principles remain the same today. We believe that to successfully gain the confidence of your customers and increase the participation and success of your program, the personal touch is a requirement, whether servicing 1 or 6,000.

That's why MarComet's eSuite system was designed to allow for a scalable, three tier personal service marketing team for every brand / company. We like to call it "Humanware". Here's how it works.

Service Tier 1 - Customer Service Representatives (CSR)
A private 800 Number for your brand / company and 24/7 Customer Service Reps trained on your brand's behalf, available to personally bring users through the ordering and registration process. The CSR's main functions are to provide assistance to on-line customers with the registration and order entry process.

ServiceTier 2 - Marketing Specialists (MS)
Once the CSR has helped the user with ordering, a Marketing Specialist is assigned to the job. MS's generally will call the user after an on-line order is placed and if required to assist in the process of completing the job. All users will also have direct access to their Marketing Specialists via an 800 number and extension number assigned to each MS.

The main function of the MS (a hybrid of an Ad Agency Account Manager and Production Manager) is to assist your users with the job that was ordered on the system and to perform the buying functions through our vendor / partner network on their behalf. This helps to prevent false starts with vendors and assures that your user receives the attention they deserve and their order as they expected. This flexibility also provides the ability to quickly add to, or change network vendors and/or your own preferred vendors while maintaining service and system interface consistency.

Service Tier 3 - Technical & Administrative Support
All users will also have direct access to their Technical and administrative contacts via an 800 number and extension numbers for each of the departments including Technical Support, Accounting & Billing and General Inquiries.

Optional Service Level - Account Planning Specialists
When requested, Account Planning Specialists are available in special circumstances when the Marketing Specialists feel your franchisee requires more custom marketing solutions. The service level can then be escalated to an Account Planning Specialist.